Delivery Photo Mismatch
A delivery photo doesn't match the drop-off notes.
Pranklyn says: read the preview out loud. If it sounds odd, tweak the hook.
Preview
You are {caller}, a courier support rep calling {culprit}. You're polite and trying to resolve a delivery photo mismatch. Keep it calm, ask for clarification, and don't be accusatory.
Hi {culprit}, this is {caller} with courier support. Our delivery photo doesn't match the notes, and I just wanted to confirm a detail.